CONCIERGE & BOUTIQUE INQUIRIES
Our fragrance specialists in Madrid are available to assist with scent consultations, order assistance, and wholesale inquiries.
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Boutique & Distribution Centers
Madrid Flagship Boutique & Central Hub
Calle del Amparo, 47, Centro, 28012 Madrid, Spain
Boutique Oficial • Click & Collect Fulfillment Hub
Direct Email
Atención al Cliente: info@billionscents.es
Mayoristas / Wholesale: wholesale@billionscents.es
Telephone & WhatsApp Concierge
Llamar: +34 604 11 77 23
WhatsApp Directo: +34 604 11 77 23
Horario: Lunes a Sábado, 10:00–21:00 CET
Response Time Commitment
All inquiries are answered by our dedicated perfume advisors within 2 business hours.
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How May We Assist You?
FREQUENTLY ASKED QUESTIONS
Common Customer Queries
Are all perfumes 100% authentic original products?
Yes, absolutely. We source exclusively from the authorized manufacturers in the UAE (including Arabiyat Prestige, Lattafa, French Avenue, and Rasasi). Every product arrives in its sealed retail packaging with verifiable batch codes.
How fast is shipping within Spain and the European Union?
Orders across mainland Spain are delivered within 24 to 48 hours via Correos Express or SEUR. Shipments to the Balearic Islands take 48–72 hours, and European Union orders are delivered within 3 to 5 business days via DHL. All orders over €50 qualify for complimentary free shipping.
Can I return or exchange a perfume if unopened?
Yes. We provide a 14-day hassle-free return window for any fragrance in its original, unopened cellophane packaging. Simply contact our support team to receive an immediate return authorization.
How can I track my shipment?
Upon dispatch from our Madrid distribution center, you will automatically receive an email and SMS containing your live courier tracking link. You can also visit our Order Tracking page anytime with your order ID.